Things go wrong in the I.T. world, whether you are in the cloud or not, they just will. The most important thing when things go wrong, is to be alerted as quickly as possible - This minimizes downtime.
CompleteCloud customers benefit from 24X7 monitoring of their hosted infrastructure. Unlike most hosting companies, we will fully monitor performance and configuration metrics, on at least a 5 minute sampling rate. We use a 1 minute sampling and testing rate for critical metrics.
We monitor an array of metrics, including CPU performance, disk space availability, RAM pressure, patching currency, antivirus definitions currency – and dozens more.
Most of the time, we know there is a problem, and have corrected it long before you would notice it or call us. Combined with our TrueSupport™ services, you have support and monitoring services that you will not find with any of our competition.